Please check to see if your question is found below prior to contacting us. Thank you!

Website Usage

Q. How do I use the website?

A. The VS website is navigable via the Versilian Studios logo in the top left corner. Click to open a menu to the key areas of the site. From there, you can navigate to find specific pages.

Q. What is your privacy policy?

A. All of your information is stored safely in the Cartloom, Stripe, and Paypal systems. We don't store any of your information on our site, nor allow it to be sold, distributed, or shared with anyone for any reason. You can view more information here.

Q. On the support page, who is VARIS? Why should I use him rather than just contact you directly?

A. VARIS is a responsive help form designed to help you troubleshoot through issues without having to contact us and wait for a response. He is comprised of nearly 100 conditional responses and dozens of faq articles to help you figure out and resolve your issue.

VARIS also doubles as our contact page. Tell him you have a question and he'll pass it on.

Q. What should I do if I find a bug/issue/malfunction on the website?

A. Let VARIS know on the support page, he'll pass it on to us.

Q. Where can I contact you?

A. You may use the support page.

Q. Do you have a Press Kit?

A. Yes, you can download our presskit from the about page.

Checkout and Purchase

Q. How do I use my cart?

A. Go to the page of the product you wish to add (you can find this from the Product Overview). At the top right-hand side of the page, you will see a button labeled 'select version'. Click it, and proceed to select the right OS or version from the dropdown. Click "add to cart". Press the 'x' button. You will notice that a cart has popped up with your item.

You may remove things from the cart, or click 'x' or 'continue shopping' to add more things to the cart. You can always access your cart via the cart button in the top right-hand corner of the screen. Your cart will also reappear whenever you add an item to it.

Q. Are there any discount offers available?

A. You will receive a 10% discount when ordering three or more items. For students enrolled full time or part time in a degree or diploma program, we offer a 30% educational discount on Chamber Orchestra 2, Standard, Pro, and Go editions. Visit the Support page or e-mail us to apply. For an institutional or group discount, please contact us at contact@versilstudios.net, and we'll be glad to develop a specialized plan with you.

For European customers, most of our products are available at sampleism and KontaktHub with vat-inclusive pricing.

If you receive a discount code, you can enter it under the "Promo Code" section of the checkout screen.

Q. What do I do if my payment gets rejected or fails?

Sometimes there are errors in processing. Here are a few steps to consider taking:

Verify you have the required balance in your account or on your card to complete the transaction.

Verify that you have entered the correct information (if entering again, take your time to review each digit or character individually).

Try a different payment option. We offer a manual payment option, through either an official paypal invoice, or a check or cash in the mail. VARIS can handle manual purchases, or you can select the 'manual purchase' option right for you on the checkout screen.

If no other payment options are available, try calling your bank to notify them you will be making an online payment to Versilian Studios LLC via Paypal or Stripe.

Q. Do I have to give you ALL of this information?

Technically, yes. But uh... if someone told us their name was asdoihea0x93 and address as 1234 flatus st, Northern South Dakota, we wouldn't bat an eye (in fact, we might laugh a little). HOWEVER, please make sure you enter a valid, used e-mail address so that your invoice, activation code, and download links get sent to the right place!

Q. How do I know it is safe to buy from you guys?

A. We are registered as Versilian Studios LLC, organized under the State of Connecticut, United States of America. And yes, we do collect and report 6.35% sales tax for Connecticut residents in according to state laws, as well as have an official Privacy Policy/Site TOS, found here. We additionally are complaint with EU VAT regulations. Visit our About page to learn more about our history.

Download & Installation

Q. Is there an installer? How does it work?

A. There is an installer on several products released after December 2014, for Windows users. They're designed to make your life easier and installations more successful by copying the correct files automatically. Our installers are simple, have no ads, and install nothing other than our products on your computer.

However, it isn't as smart as people, so it doesn't know where to correctly install them unless you tell it. This is because VSTi files get installed in one of over a dozen locations depending on the software used! You can find the location to install your VSTi by going into your DAW's preferences and looking for a tab about either plugins or directories.

If you have any trouble with the installation process, ask VARIS to walk you through it.

Q. How do I manually install files, if there is no installer or I want to move them after installation?

A. With or without an installer, it's always possible to manually move the files to another place on your computer.

For example, to move the 32-bit VSTi on Windows, browse to the top hierarchy in that folder (the one that contains "..._Win_32B.dll" and "..._Win_32B.instruments"). Cut and paste the two files listed previously into the new desired location. Be sure you do not alter the path between these files (i.e. the both must be copied into the same place, together).

For Kontakt builds, make sure you include the .nkc and .nkr files, as well as all relevant folders. If something is missing, Kontakt will let you know upon trying to run. Kontakt builds may be placed anywhere on either system (Mac/Windows).

For Mac users, copy and paste the .component file into Mac HD > Library > Audio > Plug-Ins > Components. Please give your DAW a few minutes to register the change, or restart the DAW (close and re-open).

Q. I installed the wrong version, or it isn't running the installer! What do I do?

A. Let VARIS know! He'll help you troubleshoot and, if necessary, contact us to send you a new version.

Q. I switched computers/reformatted/upgraded and I need to reinstall. What do I do?

A. Your previous purchase(s) can be found in an e-mail sent to the e-mail address you sent on the checkout form. The e-mail has a section titled "Download URL" where you can access the download links. If your purchase was recent, check the spam folder if you can't find it. Most e-mail clients have a search function you can use- search 'Versilian Studios' and it should come up. If you cannot find the e-mail or the link no longer works, ask VARIS to help you out. So long as we can match at least two points of information with our records, we can send you the downloads.

Q. What is a .rar file? How does it work?

A. A .rar file is a special type of compressed file that is more efficient than .zip files and is thus commonly used in sending large amounts of data across the internet. Consider the following allegory-

Imagine you are a company and you make clothing. Let's say you made a shipment of 100 shirts and you want to ship them across the world. Your first option might be to ship each of the shirts one by one in little boxes. This is the equivalent of sending normal files across the internet- each file must be downloaded independently, one by one.

Option two is to take all the shirts, fold them up, and put them in a big box fairly tightly packed. This is the equivalent of how .zip files work; all the files are put together in a single, compressed file. This way, it is possible to send a single file that contains many files within it, while at the same time, saving space thanks to compression, and anyone can un-zip the file using the built in utilities on their computer.

Your last and fanciest option is to vacuum-pack the shirts and put them in a single, even smaller box. The only problem is, the guy on the other end is going to need the right tools to un-pack the shirts without damaging them. This is like a .rar file- it achieves far superior compression than .zip files, and also creates a single file that can hold many files. Smaller package = less postage cost = happier customer and happier seller.

Now, like our shirts allegory, there are some important things to note about the behavior of both .zip and .rar files:

1. .zip and .rar files are made by selecting a number of files and telling the computer to compress them into an individual file. This is like how you must pack the shirts into the box, you cannot instantaneously poof a box full of shirts. Note that this operation happens by copying the files, not moving them.

2. In a retrograde sense, the opposite is true- the files within the .zip or .rar files cannot be used or opened until they are extracted from the .zip file, just as you cannot wear a shirt while it is still in the box, you must open up the box and take out the shirts so you can find which one you want to wear. Note that this operation, referred to as "extraction", or colloquially as "unzipping" or "un-raring" is accessible by right-clicking on the file in question (a .zip or .rar) and selecting that option. Click okay to the resulting dialog window and the files will extract to a folder that has the same name as the .zip folder. You will require a program such as WinRAR or 7-Zip to gain this functionality for .rar files.

3. Programs like WinRAR (for .rar) and Explorer (for .zip) allow you to look/browse inside .zip and .rar files, but this action is NOT the same as extraction! It's like shuffling through the shirts without removing them from the box. Remember: always extract/unzip the files before attempting to use them.

You can think of installers as self-unpacking boxes, but make sure you tell them WHERE to un-pack!

Product Information

Q. Where do I find my activation code?

A. Your activation code was sent to you in the invoice when you completed your purchase. You do not need to activate the Kontakt version.

Q. Where do I find the product manual?

A. All product manuals are included as part of the download in the form of a .pdf. Extract the .rar, .zip, or run the installer to access the file.

Q. I'm experiencing a performance or operation issue! Where should I look?

A. The first step is to check the manual. We didn't write the manual just to make our products bigger- it's full of troubleshooting advice, specific tips, and other information on the product. Also consider checking your DAW's manual if your question starts with "how do I..." and isn't answered in our product manual. Many 'issues' with our products are simply lack of familiarity with how MIDI or DAWs function.

Continue looking through this FAQ section for some specific issues we've had reported a lot.

Additionally, try a Google search. Many cases, other 3rd party libraries have similar issues or behaviors, and it's possible people have answered the question before too!

The penultimate advice is simply, try experimenting. See what happens when you turn this knob or change that parameter. If it is a performance issue, try switching to ASIO, or increasing the buffer. You never know what you may learn or find!

Finally, if all else fails, use VARIS to send us a message. He won't bite, and will keep us from having to e-mail you back again and again for additional information.

Q. How do I switch instruments in VSCO 1?

A. VSCO 1 is currently moving to discontinuation, with VSCO 2: Community Edition almost complete. However, as this is still a major question among customers, I'll leave this info up for an additional year or so-

NOTICE: Due to an unfortunate limitation of the Maize engine, you cannot input different expression (CC#11) or volume (CC#7) values at the same time to different channels- you'll need to use different instances of the plugin.

Essentially, you need to change the channel output for the track so it matches the desired instrument's preset channel. This is a bit of a tricky thing to do because every DAW functions differently. Here is a general answer and a few answers for DAWs we have come up with. The technique required to do this is the same as what is required to use ANY multi-timbral instrument (any instrument for third party sample engines such as Kontakt, PLAY, Engine, Aria, etc.).

1. In your DAW, try to locate some form of properties panel for the MIDI track you are working with or for routing tracks to channels.

2. Set the MIDI OUT for that track to go to VSCO. If possible, set the channel at this stage if that is how your DAW works.

3. If not, try to locate an area in which the Channel may be set, possibly near controls for setting Bank/Program for the MIDI channel. If all else fails, open Google, and type "Using Multi-Timbral Plugins in [DAW's name]", then click enter.

Garage Band: Sorry, GB doesn't support multi-timbral instruments, as far as I can tell. I searched all over but just couldn't find any answers. Don't cry though, because I'm working on a new build that isn't multi-timbral.

For FL Studio: Open up VS Orch. Click the gear in the upper left corner of the plugin wrapper window. Set the input and output ports (I suggest 1 for now. If you have a second instance of VSCO, you will need to set it as 2). The Input and Output ports should match.

Now create as many instances of MIDI Out (you can find MIDI Out under Plugin database -> Generators -> MIDI) as you need (one per each instrument). In the top part of this window, set the port as 1. Now set the channel for whatever channel you wish to utilize in each track. (submitted by Skye Wintrest, Tester)

For LMMS: Go to the MIDI section of the VeSTige plugin settings window. Enable MIDI Output. Set your channel to whatever channel you wish to activate. [IMAGE]  (submitted by Rolando, user)

For Reaper: Consider looking here, here, and here.

For Ableton 9: Create 2 MIDI Channels, use "External Instrument " (Standard VST in Ableton) in the first channel. Second channel "VSCO" Vst and then its possible to switch the instruments in the MIDI channel 1. (submitted by Benjamin Bultmann, user)

 

Q. What is the difference between a VSTi (.dll), an Audio Unit (.component), and a Kontakt Instrument file (.nki)?

A. VS offers two main types of virtual instruments built on two different sampler platforms- Maize and Kontakt. Both versions are included in all products from now on, unlike in the past when you could buy either version.

Maize instruments come in the form of VSTi (.dll with a .instrument folder) and Audio Units (.component). Maize has fewer features than Kontakt, but do NOT require purchase of any prerequisite plugins or programs to function.

Kontakt instruments come as folders containing a number of files & folders and a .nki (Kontakt instrument) file. Kontakt has more features and allows you more precise control over your products, but you will need to buy the full version of Kontakt to use our products.

For users of a 32-bit Windows computer or a DAW that runs in 32-bit (you can tell if the process has an *32 after it in Task Manager), as is the case with some DAWs, you will need to use either the 32-bit VSTi or the Kontakt instrument (if you have the FULL version of Kontakt).

For users of a 64-bit Windows computer AND a DAW that runs in 64-bit (you can tell this if the process DOES NOT have a *32 in the Task Manger), as is in the case of some DAWs, you may use, in most cases, either the 32-bit VSTi or the 64-bit VSTi, or the Kontakt instrument (if you have the FULL version of Kontakt).

For users of a Mac, you may use either an Audio Unit or Kontakt instrument (if you have the FULL version of Kontakt). Do not use VSTi, as the ones we sell are for Windows only. In some rare cases, you may see a "Mac VST" option on our website with particularly popular products. Mac VST are VST that will work on Mac computers (.vst extension). They are sometimes used for Mac Cubase and other DAWs. If your Mac DAW says it uses VST, it will use these.

Q. Why do I need the FULL version of Kontakt to run your instruments? That costs money and stuff!

A. Yes, we know. The current way development for Kontakt is set up, it costs money to acquire the licenses to develop a product for the free version of Kontakt, but it is free to develop for the full version. With our current financial situation, we do not have the ability to create plugins for the free version. That is why there are almost no libraries (at least by smaller companies) for the free version of Kontakt.

However, note that you should be able to use our products for 10 minutes in the free version before that version of Kontakt shuts off, at last I knew.

Also, I should note that many of the best sample library companies around today (Spitfire, Embertone, etc.) create libraries that are for the full version of Kontakt. If you want to expand your libraries in the future, it's a smart way to go.

Q. Can I use these instruments in my commercial (paid) project?

A. Yes, ALL VS Products can be used both commercially and non-commercially, royalty-free. However, you may not distribute the actual instruments, only the rendered audio you created.

Miscellaneous

Q. Do you hire people? Can I work for you?

A. Versilian Studios LLC does not have employees and do not hire individuals. That being said, we regularly work with contractors to speed up development and keep ourselves sane. We are currently not looking for additional contractors. However, if you are an existing sample library developer, we are more than happy to collaborate on projects, as we have done numerous times in the past. Send us an e-mail- contact@versilstudios.net to discuss details!

Q. Who made the instrument I am using?

A. That information can be found in the manual.

Most instruments are performed, recorded, designed, built, and tweaked by me, Sam Gossner. When I first started out, I also cut and tuned all the samples as well, but most of that is now handled by Elan "The Machine" Hickler of Soundemote, who can process samples, well, like a machine.

Sometimes my Canadian friend, the illustrious odd instrument collector Samuel "Camoshark" Hebert, will contribute to a library by playing or recording (remotely) an instrument, such as in the case of the Dan Tranh. Some instruments (upcoming mostly), we have teamed up for the ultimate musicology nerdfest (such as the Marimba, with the help of Marimbologist Justin "Jii" Belanger). In serious cases of life and death, we contact real musicians to put us to shame.

Kontakt versions are a bit trickier to track. A number of them were created by Elan, but a few have also been completed by Mario "EvilDragon" Kruselj, and another set by Brandon Spendlove of CentralComposers. VSCO 2: Pro was created by Simon Autenrieth. However, we are now training our army of typist monkeys to now create Kontakt versions. We'll let you know how that goes.

Q. What the heck is with you guys? Why do you have a picture of a dog playing a piano on the about page?

A. Why ISN'T there a picture of a dog playing a piano on the about page, huh?

So many sites on the WWW are just full of this air of "professionalism", which is terribly fun to make fun of. To be clear, we are not professionals. We are hobbyists who greatly enjoy doing what we do and sometimes make something we think is decent enough that it is worthy of being shared with the world, the fun and the project.

Fun aside, we don't believe in using fancy marketing words or techniques, dressing or hyping up our product to make it sound better than what we know it is, or sensationalist "calls to action", or really a lot of the "practices" of the sample market. We make sample libraries. Like everyone else, ours are different from the other ones in some way or another. For some uses they are better, for others they are worse, but we won't call them "epic" or "industry-leading" because we would rather you made a clear, BS-less choice as for what library sounds most applicable to your style.

Besides, if we can lull you into a false sense of security and comfort, I bet we can get you to spend more money! Muahahahaha...

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